Once your order comes into our system and is ready to ship, we will provide you with a tracking number. If your items are delayed due to stock availability, like filters being out of stock, we will inform you about the estimated time of arrival. If s
For any issues with your product, such as a leak or receiving an error message, please reach out to us with a detailed description of the problem. If possible, send us a video demonstrating the issue. It's also important to keep the original box your
If your chiller is encountering issues, please send us a short video that clearly outlines the problem and displays any error codes on the screen. This will assist us in determining the root cause and the appropriate corrective measures. Once we revi
We currently only handle shipping to North America and specific locations. For inquiries outside of North America, please email our support team at [email protected], and we will do our best to accommodate you!
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be